Frequently Asked Questions

If the item is already made I will dispatch it within 48hrs according to your chosen shipping method. An email will be sent once it is dispatched to let you know. Please check your junk mail if it doesn't arrive in your inbox.

If the item is faulty I am happy to refund once I can see for myself. Any problems please email me at ruthssewingstudio@gmail.com .

Just email me at ruthssewingstudio@gmail.com with what you'd like and I'll be in touch. All contact is free. Paypal invoice will be sent once the order is made and I will start work once the invoice is paid.

They do not need to be! If you are after an item on my website but in a different fabric, the cost should be the same. The only time it would be more expensive is if the fabric you have requested costs more. All pricing is based on cost of fabric needed, any additional items used e.g. zips, straps etc and time it took to make. Custom made does not have to mean expensive. I'm up front about all my costs in advance before you pay so you can decide.

If I have started work on your order or bought materials specifically for your order, you will still be charged to cover my costs. If you contact me before I have started working on your order a refund may be feasible. Contact me as soon as possible to find out.

You are the best judge of what is and isn't safe for your child. I can only highlight any concerns, and let you decide. Anything with long straps is a potential strangulation risk, and therefore may not be suitable for a small child i.e.under 3 years old

Please see my privacy policy here  Ruth's Sewing Studio (ruthssewingstudio.com) or by clicking the link at the footer of the webpage.

In plain English, the cookies are to help me adapt my website and business to help improve. I do not sell or send your details on to anyone else. Personal details are used solely for processing your transactions and delivering your product. If you sign up to my mailing list you may receive emails occasionally to promote my business. You can unsubscribe at anytime by contacting me at ruthssewingstudio@gmail.com.